Support
We offer two tiers of support to help you get the most out of our tools.
Best Effort Support
For community support, please open an issue in the appropriate repository on GitHub. We try to respond to all community inquiries in a timely manner, though response times may vary.
Commercial Support, Rule Updates & Hosted API
Our corporate sponsor, isotope¹³, offers real-time rule feeds, SLA-backed support, and integration consulting.
If you would rather not run the scanners yourself, isotope¹³ also offers a hosted scanning API. Send it a package URL, a SHA-256, or a raw file and get the same verdict, with the same evidence, from the same open-source engine.